Professional Summary

Experience

Toronto

• Led delivery of customer onboarding and account management workflows used by eight product teams, from early discovery through release and ongoing iteration.
• Partnered with designers to introduce reusable interface components, consistent interaction patterns, and practical accessibility standards across the customer platform.
• Improved release reliability through automated regression checks, smaller deployments, and a shared process for reviewing production issues.
• Mentored three engineers through design reviews and pairing sessions, helping the team document decisions and build confidence in unfamiliar areas.

Toronto

• Built accessible React interfaces and maintainable APIs for a scheduling platform used by service businesses and their customers.
• Worked with customer support to identify recurring problems and simplify booking, payment, and cancellation journeys.
• Introduced integration tests for critical workflows and documented development conventions to make onboarding easier for new team members.
• Collaborated with product managers on scope and delivery, balancing immediate customer needs with improvements to maintainability.

Education

Example University, Toronto

Skills

Projects

React, TypeScript, PostgreSQL

2023 - 2024

A searchable directory helping residents find local support services, with accessible navigation and mobile-friendly forms.

• Worked with volunteer organizers to turn their existing spreadsheet into a maintainable resource with clear ownership and regular content reviews.